Computer Support Specialist
Why Is Computer Support a Job of Tomorrow?
Technology has pervaded every aspect of modern life. It
has largely replaced cash with credit cards that can draw funds electronically from bank accounts, replaced beepers with handheld mobile phones that can not only instantly connect callers, but also act as a tiny web browser and gaming system, and pushed globalization into overdrive through the World Wide Web. With personal computers as common in businesses as pots of break room coffee, the race is always on to push computer technology further. However, even the most technologically savvy individuals encounter issues with their computers from time to time. In these instances, computer support specialists are there to help users resolve those issues so that the user may continue using the computer without further interruption. As the number of households and businesses with computers increase, and technology becomes more and more advanced, computer support specialists will see a surge in demand. Employment opportunities for computer support specialists expect to grow 18 percent by 2016, according to the Bureau of Labor Statistics. Computer support specialists make an average salary of $41,470 annually.
What Does a Computer Support Specialist Do?
Computer support specialists assist in troubleshooting computer problems. Whenever a user encounters an issue that he or she cannot solve, computer specialists can help remedy the situation. They are trained in fixing a myriad of common as well as rare and complex glitches, including program installation problems, monitor connectivity issues, and sound quality concerns. With so many differing types of computers, operating systems, and hardware, computer support specialists are valuable in being well-versed in almost everything that could go wrong with any computer, no matter its make or model. There are several different types of computer support specialists. Technical support specialists work with an organization as in-house troubleshooters. When someone reports a problem, the technical support specialist may run a diagnostic test on the problem computer, modify or clean the computer’s hardware and software, or repair it if it is damaged. They also manage the organization’s day-to-day computer systems and usage. Help-desk technicians work with outside customers who contact the help desk employees with their problems through the Internet or phone. From the user’s description, help-desk technicians must diagnose the computer’s problem and talk the user through the steps in resolving it.
What Kind of Training Do I Need to Become a Computer Support Specialist?
There are no set education requirements for computer support specialists. Some employers prefer those who have at least an associate degree in a technology-related field, but others find certification and ample professional working experience sufficient. An associate degree would take about two years to earn, and courses cover computer language, business models, and other related topics. Prospective computer support specialists can increase their marketability by seeking out certification, which is offered by a variety of institutions.
